Assessment of the Effectiveness of Training and Development Programme In Social Security Providers A Case Of National Social Security Fund (Nssf)
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Date
2008
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University Of Dar Es Salaam
Abstract
This study assesses the effectiveness of staff training and development programmes at the NSSF. The aim of the study was to establish how staff training and development needs were met and factors which hinder it and also how staff felt about the functions of Human resources department. Self-administered questionnaires were distributed to the NSSF staff including the heads of departments. Interviews with managers were also conducted. The study has uncovered that; there is lack of update training policy as well as training programme, there is no training evaluation which is carried out, training budget is inadequate, and there is an element of favouritism to some employees and lack of top management support towards staff training and development at NSSF. The major recommendations of the study are that: NSSF training policies, programmes and procedures should be clearly and authentically spelt out in a staff training manual to enable each employee become acquainted with them. Employees (trainees) should receive feedback from training evaluation. NSSF should work out strategies to accrue more funds for staff training function. Also, the criteria for sponsoring of training should be transparent.
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This thesis was published in the year 2008